Online County Services
Loudoun County offers a number of key services online without the need to come in to county facilities.
NOTE: This page covers what’s available online or by phone. For updates on changes at physical locations, visit the department home pages.
Adult Protective Services
- To report suspected abuse, neglect, and exploitation of an adult who is 60 years or older, or 18 or older and incapacitated: call 703-777-0437 or 888-832-3858 24 hours a day, 7 days a week.
Animal Services
- Call for Dispatch: call hours are 8:00 a.m. to 6:00 p.m. Monday through Friday, and 8:30 a.m. to 5:00 p.m. Saturday and Sunday. Report a concern online.
- View animals online before coming to the shelter. We are also available to answer questions about available animals by email or phone, 703-777-0406.
Area Agency on Aging
- To receive assistance from a case manager or an aging program specialist, email us or call 703-777-0257.
Building and Development
- Submit permit and land development applications online.
- Call 703-777-0220, email the department or use Loudoun Express Request.
- All of the department’s services are provided during normal operating hours, Monday - Friday, 8:30 a.m. - 5:00 p.m.
- Schedule building code inspections by using the Web Automated Inspection Request System (WAIRS).
- Leave completed permit and land development applications at the drop box in the first floor lobby of the Government Center, 8:30 a.m. to 5:00 p.m. Or mail to: Department of Building and Development, 1 Harrison Street, SE, Leesburg, VA 20176.
- Make an appointment or get in line for in-person service.
Child Protective Services
- If a child is in immediate danger, call or text 9-1-1.
- To report suspected child abuse / neglect: call 703-771-KIDS (5437), Monday through Friday, 8:30 a.m. to 5:00 p.m.
- After hours or on the weekend, call the Virginia State Child Protective Services (CPS) Hotline at 800-552-7096 or call the Sheriff’s Office at 703-777-0445 and ask to have the on-call CPS worker paged.
Commonwealth’s Attorney
- Call the Commonwealth’s Attorney’s office at 703-777-0242.
- Call the Victim Witness program at 703-777-0417.
- Email the office.
County Attorney
- Staff are available by phone 703-777-0307 or email the office, Monday through Friday 8:30 a.m. - 5:00 p.m.
- A designated drop-off area for documents is located in the first floor lobby of the Government Center.
Economic Development
- Get the latest information on resources available to help businesses during the pandemic.
- If your job was impacted by COVID-19, see all available jobs in Loudoun County at our jobs portal.
- Contact any member of our team, or call 1-800-LOUDOUN.
Environmental Health
- Call 703-777-0234 or email the department.
- A designated drop-off area for permit applications and documents is located in the first floor lobby of the Government Center.
- Make an appointment or get in line for in-person service.
Elections and Voter Registration
Employment and Workforce Assistance
Loudoun Workforce Resource Center
- Resume critiques and coaching sessions are offered online and by phone at 703-777-0150.
- Eligibility determination for the Workforce Innovation and Opportunity Act program are offered online and by phone at 703-777-0150. WIOA helps eligible job seekers access employment, education, training, and support services.
- Job readiness workshops, LinkedIn profile reviews and mock interviews are held virtually by appointment. View the full schedule and register online. Need help deciding what’s right for you? Call 703-777-0150 and press Option 0.
- Weekly local job opportunities are online and updated each Thursday.
- Virtual job fairs allow job seekers to meet hiring staff and discover opportunities.
- View all online resources and services.
Unemployment Insurance
- For information about Unemployment Insurance benefits: visit vec.virginia.gov or apply at vaworkconnect.com or call the application center at 1-866-832-2363.
- Video: How to File Your Unemployment Claim
Family Services
- Family Services staff are available by phone or appointment only, Monday-Friday, 8:30 a.m. – 5:00 p.m. Call 703-777-0420.
- For help finding childcare, visit vachildcare.com, call 1-866-KIDS-TLC, or email.
- To apply for unemployment benefits, visit vec.virginia.gov or call 1-866-832-2363.
Fire and Rescue Services
- Request the installation or replacement of smoke alarms online or call 703-737-8093.
Health Department
- Call 703-777-0236 to make an appointment with the medical health clinic or email the department.
Housing
- For general assistance, email the housing office.
- The Affordable Dwelling Unit (ADU) Purchase and Rental Programs are still accepting applications online. Applicants can use the drop box at the housing office or mail-in documentation. Contact the ADU team at 703-737-8043, Monday-Friday, 8:30 a.m. - 5:00 p.m.
- ADU staff are conducting virtual intake sessions instead of in-person sessions. If you have been scheduled for an intake sessions, directions on how to virtually participate will be emailed to you in advance of the intake session.
- If a Housing Choice Voucher (HCV) participant family experiences any income change, contact your assigned HCV counselor.
Human Resources
- View Loudoun County job opportunities and submit job applications at loudoun.gov/jobs
- Contact Human Resources by phone, 703-777-0213, or email.
Human Services Information and Referral
- Call 703-777-0420 for Information and Referral during regular business hours, Monday through Friday, 8:30 a.m. to 5:00 p.m.
- Free language interpretation services are available.
- After hours and on the weekend: complete the online form or email the department.
- Child Care Assistance
- Employment Services
- Food Resources
- Health and Dental Care
- Housing and Homeless Services
- Legal Services
- Mental Health, Substance Abuse and Developmental Services
- Older Adult Services
- Public Benefits
- Utility Assistance
- Visit this page for information and resources about basic needs, food, and housing assistance. The page includes information on local utilities, grocery stores with dedicated shopping hours, and opportunities to help the community.
Juvenile Court Service Unit
- Call 703-777-0303.
Juvenile Detention Center
- Video visitation and phone calls are available for all parents and professionals. Call 703-771-5200.
Library Services
- Access LCPL online services.
- Call 703-777-0323: Monday-Thursday, 10 a.m.-9 p.m.; Friday-Saturday, 10 a.m.-5 p.m.; and Sunday, 1-5 p.m. to get assistance from a librarian.
Licenses and Permits
- Building or zoning permit
- Business license
- Concealed handgun permit
- Dog license
- Environmental health permit
- Fire marshal permit
- Home-based business permit
- Marriage license
- Residential parking permit
Mapping and Geographic Information
- Call 703-771-5778 or email with questions or requests.
- Download address applications and checklists and submit electronically or mail to:
Loudoun County Office of Mapping & Geographic Information
Attn: Address Coordinator
PO Box 700, Leesburg, VA 20177
- A designated drop-off area for documents is located in the first floor lobby of the Government Center.
- Find information about conservation easements in Loudoun County.
- For links to interactive maps and GIS data, visit Loudoun County GeoHub.
- Make an appointment or get in line for in-person service.
Medical and Financial Benefits (SNAP, Medicaid, and More)
- To apply for public assistance, such as Medicaid, SNAP, TANF, LTC, or Childcare Subsidy, visit commonhelp.virginia.gov or call 1-855-635-4370.
- For questions about your public assistance case, contact your Public Assistance Eligibility Worker.
- Email documents to your benefits worker.
- To get an EBT replacement card, call: 866-281-2448 or contact your public assistance eligibility worker to request a replacement.
Mental Health, Substance Abuse and Developmental Services (MHSADS)
- Same Day Access is now being offered via tele-health. Call 703-771-5155 Monday-Friday, from 9:00 a.m. to 2:00 p.m. to begin the process.
- If you are experiencing a behavioral health crisis, Emergency Services are available 24 hours daily, seven days per week at 703-777-0320.
- For general questions, email us or call 703-771-5155.
Pay Taxes
Planning and Zoning
- Call the Customer Service Center: 703-777-0246, use LEx, or email, 8:30 a.m. - 5:00 pm, Monday through Friday.
- Applicants are encouraged to submit legislative applications online.
- Pre-application conferences are being held by teleconference. Request a virtual PRAP.
- Designated drop-off and pick-up areas are located on the first floor of the Government Center for:
- Plans and application submissions
- Deliveries from FedEx, UPS, and couriers
- Make an appointment or get in line for in-person service.
Procurement
- Call 703-777-0403 or email us.
- Bids and proposals should be left in the designated drop-off area in the first floor Government Center. Last collection is at 4:00 p.m. atomic time.
Real Estate Assessment, Tax Relief and Vehicle Assessments
- Services involving property assessment are available through the Commissioner of the Revenue’s office online or call 703-777-0260
Sheriff’s Office
- Most services remain available by phone at 703-777-0629 or by email.
- Get copies of accident reports and offense report summaries by email.
- You can submit online crime reports or report by phone by calling 703-777-1021. This can be done in lieu of a deputy responding to your location for the following incidents:
- Not an emergency
- Occurred within Loudoun County
- Not a motor vehicle crash or hit-and-run
- View a detailed list of Sheriff’s Office services.
Transportation and Capital Infrastructure
- Contact DTCI for an appointment by phone, 703-777-0396, or email the department.
Veterans Services
- For information about services for veterans and family members, including immediate assistance, benefits, employment and training, contact the Loudoun County Veterans Program Coordinator at 571-258-3815 or by email.