Call if you can. Text if you can’t. Contact 911 only in a fire, medical or police emergency. Public safety officials say that text to 911 should be thought of as a last resort and not the normal process for calling in an emergency. You should text to 911 in the following circumstances:
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Text to 911 is the ability to send a text message (SMS) to 911 from your mobile phone or handheld device. Effective March 1, 2016, Loudoun County’s new Emergency Communications Center will have the capability to receive text to 911 messages. Please note, however, that wireless carriers have up to 180 days to activate the service. Individuals with questions regarding their carrier’s text to 911 capabilities should contact their service providers directly for information.
Effective March 1, 2016, text to 911 is available in Loudoun County and all of its incorporated towns; however, text to 911 is not available in every jurisdiction and is not always available when roaming.You must subscribe to your wireless carrier’s text or data plan in order to make or receive text messages.
A 911 call center should respond to the text. If text to 911 service is not available where you are located, you should receive a message from the wireless carrier stating that text to 911 is not available. Instead, place a voice call to 911; or if you are hearing impaired, text Virginia Relay (711) to connect to 911. Only text 911 in an emergency. People who send prank texts can be identified and possibly prosecuted according to local laws/regulations.
Standard text messaging rates apply.
Translation services are not available at this time and any text to 911 call placed in Loudoun County should be in English.