What is your refund or cancellation policy?

Program Refunds & Cancellations 

If you need to cancel a class/program registration, and you make the request 15 or more days before the start date, a full refund, MINUS a 15% administrative fee (maximum of $15) or the program-specific deposit, will be offered. If you cancel a class/program registration 14 or fewer days before the start date,  a refund minus the non-refundable deposit, minus 50% of the balance per item canceled. Cancellation requests must be submitted in writing and should be dated and sent by email, fax, or mail directly to the facility manager or program manager offering the class/program.  

Our goal is to ensure quality programs. If you are dissatisfied with the quality of a class/program in which you are currently enrolled, you may request a refund according to policy.  Refund requests must be submitted in writing and include an explanation of why the participant is disappointed with the quality of the particular class/program. The written request should be dated and sent by email, fax, or mail directly to the location manager or program manager offering the class/program. If you are unsure whom to contact, please call our main office at 703-777-0343 and someone will direct you to the appropriate manager.  Only written requests will be accepted. The amount of any refund will be prorated based on the number of remaining class/program sessions. 

The Department reserves the right to cancel or change a class or activity due to insufficient enrollment or other reasonable cause. A full refund (including any applicable registration fee) will be offered.

Show All Answers

1. When is registration for the 2023-2024 CASA, CASA Academy, and YAS programs?
2. How do I register?
3. If my child attended CASA/CASA Academy or YAS this school year, is there an early registration for returning students?
4. If one of my children was in the CASA/CASA Academy or YAS program last year, would my other child also be eligible for early registration?
5. If one of my children was in the CASA/CASA Academy or YAS program last year, would my other child also be eligible for early registration?
6. Where can I find information on the 2023-2024 CASA/CASA Academy and YAS Programs?
7. What if my child’s school is possibly undergoing boundary changes?
8. My child attends a school other than their base school. Can I register for CASA/YAS at the base school, or do I need to register my child at the school they attend?
9. How do make a request for bus ridership if my child requires transportation to the CASA/CASA Academy/YAS location?
10. What if my child is a member of multiple household account numbers?
11. What is your policy on food containing nuts?
12. Why have I been placed in a Virtual Waiting Room during Early Registration or Open Registration?
13. What is your refund or cancellation policy?
14. What happens if I have a question that is not addressed here?