Can I call 911 from a cellular phone?
Yes. When 911 is dialed on a cellular phone, the call is routed to an Emergency Communications Center based on cellular tower site location. Depending on the type of call, geographical area and other factors, your call may need to be transferred to another jurisdiction. Cellular 911 calls from Loudoun County are often routed to towers in other jurisdictions, and vice-versa. If the call is determined to be in another area, your call will be transferred immediately to the proper jurisdiction.
Based on the level of information given through the cellular carrier, the dispatcher will have the ability to see the caller's approximate location. This information is displayed for the dispatcher on a map of Loudoun County so that additional information can be given to responding units. This is especially critical in cases where the caller loses communication or is lost or unfamiliar with the location.

Show All Answers

1. How does an emergency call work?
2. When should you call 911?
3. How can callers help the 911 dispatchers?
4. What number do I call for non-emergency assistance?
5. Why do dispatchers ask so many questions?
6. What should I do if I call 911 by mistake?
7. Who does the center dispatch?
8. Can the center communicate with the speech-impaired and hearing-impaired?
9. Can I call 911 from a pay phone?
10. Can I call 911 from a cellular phone?
11. I speak a foreign language. Can the 911 center communicate with me during an emergency?
12. Can I send a text to 911?