How can callers help the 911 dispatchers?
When reporting an emergency:
  • Remain calm
  • Speak clearly
  • Listen to instructions
  • Answer all questions

The person answering 911 calls is a trained dispatcher. They have been trained as to what questions to ask. Be prepared to follow the dispatcher’s line of questioning. (For example: What is happening, where the situation is occurring, when did the incident occur, who is involved, what injuries have been sustained, etc.).

Show All Answers

1. How does an emergency call work?
2. When should you call 911?
3. How can callers help the 911 dispatchers?
4. What number do I call for non-emergency assistance?
5. Why do dispatchers ask so many questions?
6. What should I do if I call 911 by mistake?
7. Who does the center dispatch?
8. Can the center communicate with the speech-impaired and hearing-impaired?
9. Can I call 911 from a pay phone?
10. Can I call 911 from a cellular phone?
11. I speak a foreign language. Can the 911 center communicate with me during an emergency?
12. Can I send a text to 911?