In November 2011, the Board of Supervisors voted to deny a new franchise agreement with OpenBand.
OpenBand provides OVS service to approximately 4,000 customers in Lansdowne, Lansdowne Village Green, some of Leisure World and in Broadlands Southern Walk. Although their franchise agreement has lapsed, they are obligated to continue service while they seek a new franchise.
OpenBand's customer service telephone number is 866-673-6226 or 703-961-1110. OpenBand customers should receive a trouble ticket number when they call customer service or complete a trouble ticket online. To complete a trouble ticket online, OpenBand customers may go to the OpenBand website, login to their own customer care account, click on the Support tab, and click on the link "Submit New Problem."