Assistance from a Distance

As Loudoun County continues to respond to COVID-19, a number of key government services are available online so you can still conduct business. See the list of key services below; search the website for others you might use.  

See a printable list of online county human services (PDF)

NOTE: This page covers what’s available online or by phone. For updates on changes at physical locations, visit our operating status update page.

UPDATED: April 24, 2020, 12:30 p.m.

Adult Detention Center

  • Tablet video visitation continues for friends and loved ones. All inmates have access to these tablets.

Animal Services

  • Call for Dispatch: call hours are 8:00 a.m. to 6:00 p.m. Monday through Friday, and 8:30 a.m. to 5:00 p.m. Saturday and Sunday. Report a concern online.
  • Adoption hours are by appointment only. All adoptions now require an appointment. Read details on the process.

Building and Development

Child Protective Services

  • If a child is in immediate danger, call or text 9-1-1. 
  • To report suspected child abuse / neglect: call 703-771-KIDS (5437), Monday through Friday, 8:30 a.m. to 5:00 p.m. 
  • After hours or on the weekend, call the Virginia State Child Protective Services (CPS) Hotline at 800-552-7096 or call the Sheriff’s Office at 703-777-0445 and ask to have the on-call CPS worker paged.

Commonwealth’s Attorney

  • Call the Commonwealth’s Attorney’s office at 703-777-0242.
  • Call the Victim Witness program at 703-777-0417.
  • Email the office.

County Attorney

  • Staff are available by phone 703-777-0307 or email the office, Monday through Friday 8:30 a.m. - 5:00 p.m.
  • A designated drop-off area for documents is located in the first floor lobby of the Government Center.  

Clerk of the Circuit Court

  • Drop boxes for legal papers related to deed recordings, civil court cases, criminal court cases and other legal matters are available in the hall outside the Clerk’s Office from 8:00 a.m. to 4:00 p.m. each business day.
  • Marriage licenses and notary public commissions are by appointment only. Schedule your appointment.
  • First-time concealed handgun permit applications are by appointment only. Schedule your appointment. 
  • Concealed handgun permit renewal applications do not require an in-person visit. Place application in the drop box or mail to: Clerk of Circuit Court, Attn: Civil Division, P.O. Box 550, Leesburg, Virginia 20178.
  • For case file information, visit the Virginia Court Case Information website.

Economic Development

Elections and Voter Registration

  • Curbside absentee voting is available. Signs will direct voters to contact election officials upon arrival. Learn more about voting.
  • For in-person voter registration, applications will be available in the lobby and can be completed on site and dropped off. Voters are not permitted into the office.

Employment and Workforce Assistance

Loudoun Workforce Resource Center

  • Resume critiques and coaching sessions are offered online and by phone at 703-777-0150.
  • Eligibility determination for the Workforce Innovation and Opportunity Act program are offered online and by phone at 703-777-0150. WIOA helps eligible job seekers access employment, education, training, and support services.
  • Job readiness workshops, LinkedIn profile reviews and mock interviews are held virtually by appointment. View the full schedule and register online. Need help deciding what’s right for you? Call 703-777-0150 and press Option 0.
  • Weekly local job opportunities are online and updated each Thursday. 
  • Virtual job fairs allow job seekers to meet hiring staff and discover opportunities.
  • View all online resources and services.

Unemployment Insurance

Loudoun Economic Development

Family Services

  • Family Services staff are available by phone or appointment only, Monday-Friday, 8:30 a.m. – 5:00 p.m. Call 703-777-0420.
  • For help finding childcare, visit vachildcare.com, call 1-866-KIDS-TLC, or email.
  • To apply for unemployment benefits, visit vec.virginia.gov or call 1-866-832-2363.

Fire and Rescue Services

Health Department 

  • Call 703-777-0236 to make an appointment. A designated drop-off area for documents is located in the first floor lobby of the Government Center.  
  • For information about COVID-19, email the department, or call the information line:  703-737-8300
    • Monday-Friday, 9:00 a.m. to 9:00 p.m.
    • Saturday-Sunday, 9:00 a.m. to 5:00 p.m

Housing

  • Loudoun County Housing staff are currently working remotely and will continue to provide customer assistance. For general assistance, email the housing office at [email protected]. 
    • The Affordable Dwelling Unit (ADU) Purchase and Rental Programs are still accepting applications online. Applicants are strongly encouraged to mail-in documentation. Contact the ADU team at 703-737-8043, Monday-Friday, 8:30 a.m. - 5:00 p.m.
    • ADU staff are conducting virtual intake sessions instead of in-person sessions. If you have been scheduled for an intake sessions, directions on how to virtually participate will be emailed to you in advance of the intake session.
    • The Housing Choice Voucher (HCV) program will conduct HQS inspections for vacant new move-ins and for any complaint inspections that meet HUD’s definition of life-threatening conditions. All other inspections have been postponed until further notice. Current voucher holders should contact their assigned HCV counselor to schedule an inspection.
    • If a Housing Choice Voucher (HCV) participant family experiences any income change, contact your assigned HCV counselor.

Human Services Information and Referral

  • Call 703-777-0420 for Information and Referral during regular business hours, Monday through Friday, 8:30 a.m. to 5:00 p.m. 
  • Free language interpretation services are available.
  • After hours and on the weekend: complete the online form or email the department.
    • Child Care Assistance
    • Employment Services
    • Food Resources
    • Health and Dental Care
    • Housing and Homeless Services
    • Legal Services
    • Mental Health, Substance Abuse and Developmental Services
    • Older Adult Services
    • Public Benefits
    • Utility Assistance

Juvenile Court Service Unit

  • Call 703-777-0303.

Juvenile Detention Center

  • Video visitation and phone calls are available for all parents and professionals. Call 703-771-5200.  

Library Services

  • Access LCPL online services.
  • Call 703-777-0323: Monday-Thursday, 10 a.m.-9 p.m.; Friday-Saturday, 10 a.m.-5 p.m.; and Sunday, 1-5 p.m. to get assistance from a librarian.

Licenses and Permits

Mapping and Geographic Information

  • Call 703-771-5778 or email with questions or requests. Services will be provided during the Office’s normal operating hours, Monday - Friday, 8:00 a.m. - 4:30 p.m. 
  • Download address applications and checklists and submit electronically or mail to:

Loudoun County Office of Mapping & Geographic Information
Attn: Address Coordinator
PO Box 700, Leesburg, VA 20177

Medical and Financial Benefits (SNAP, Medicaid, and More)

Mental Health, Substance Abuse and Developmental Services (MHSADS)

  • Same Day Access is now being offered via tele-health. Call 703-771-5155 Monday-Friday, from 9:00 a.m. to 2:00 p.m. to begin the process.
  • If you are experiencing a behavioral health crisis, Emergency Services are available 24 hours daily, seven days per week at 703-777-0320.
  • For general questions, email us or call 703-771-5155.

Older Adults

Adult Protective Services

  • To report suspected abuse, neglect, and exploitation of an adult who is 60 years or older, or 18 or older and incapacitated: call 703-777-0437 or 888-832-3858 24 hours a day, 7 days a week.

 Area Agency on Aging

  • To receive assistance from a case manager or an aging program specialist, email us or call 703-777-0257.

Needs Assistance

  • Visit this page for information and resources about basic needs, food, and housing assistance. The page includes information on local utilities, grocery stores with dedicated shopping hours, and opportunities to help the community.

Pay Taxes

•    Pay taxes online. 

Planning and Zoning

  • Call the Customer Service Center: 703-777-0246, use LEx, or email, 8:30 a.m. - 5:00 pm, Monday through Friday.
  • Applicants are encouraged to email legislative applications.
  • Pre-application conferences are being held by teleconference. Request a virtual PRAP.
  • Designated drop-off and pick-up areas are located on the first floor of the Government Center for:
    • Plans and application submissions
    • Deliveries from FedEx, UPS, and couriers

Procurement

  • Call 703-777-0403 or email us.
  • Bids and proposals should be left in the designated drop-off area in the first floor Government Center. Last collection is at 4:00 p.m. atomic time.

Real Estate Assessment, Tax Relief and Vehicle Assessments

Sheriff’s Office

Transportation and Capital Infrastructure

Veterans Services

  • For information about services for veterans and family members, including immediate assistance, benefits, employment and training, contact the Loudoun County Veterans Program Coordinator at 571-258-3815 or by email.