County Closures & Operating Status

Loudoun County Government is practicing social distancing in county facilities and other measures that help limit the spread of germs, including COVID-19. As a result, how the county delivers services may be adjusted to accommodate these necessary public health precautions. 

We encourage you to access the county’s online services and to limit visits to county facilities to only those that are necessary. 

Before visiting any county building, please review operational changes below.

Last updated at 4/6/20 at 5:00 p.m.

801 Sycolin Road 

  • Access will be limited to employees only who have electronic key cards and fobs.
  • Anyone without authorized access will need to call the main numbers for the departments in the building to request access:
    • Loudoun County Fire and Rescue at 703-777-0333
    • Office of Emergency Management at 703-737-8200
    • Department of General Services at 703-777-5552
  • The first floor Credit Union is operating by appointment only, call 703-777-4744, ext. 302.

Animal Services

  • Dispatch call hours are now 8:00 a.m. to 6:00 p.m. Monday through Friday, and 8:30 a.m. to 5:00 p.m. Saturday and Sunday.
  • Adoption hours are by appointment only. All adoptions now require an appointment. Read details on the process.
  • Business hours remain 8:30 a.m. to 5:00 p.m.
  • All shelter tours, volunteer training, humane education activities and rabies vaccine and microchip clinics have been canceled until further notice.

Building and Development

  • The department’s lobby areas at 1 Harrison Street, Leesburg, are closed to the public until further notice.
  • All of the department’s services will continue to be provided during normal operating hours, Monday - Friday, 8:30 a.m. - 5:00 p.m.  Customers may contact the department 703-777-0220, email or Loudoun Express Request.
  • All inspections inside occupied residential structures, including leased residential properties, will be completed without entering the structure and by using video-telephony, video or photographs which show that work is code compliant. Learn more about the process.
  • Customers may continue to schedule inspections through the Web Automated Inspection Request System (WAIRS)..
  • All completed permit and land development applications should be left at the drop box in the first floor lobby of the Government Center between 8:30 a.m. and 5:00 p.m. View details of the process.
    • All permit application forms must be completed before arriving at the Government Center. Download forms here.

County Attorney

  • The office lobby at 1 Harrison St., Leesburg is closed to the public, except by appointment, until further notice.
  • To make an appointment, or answer inquiries, staff are available by phone 703-777-0307 or by email, Monday through Friday 8:30 a.m. - 5:00 p.m.
  • A designated drop-off area for documents is located in the first floor lobby of the Government Center.  

Courts

Circuit Court

General District Court

  • All cases have been removed from the dockets through April 26 with exceptions of the following: (1) Civil Commitment Proceedings; (2) Bond Hearings; (3) Protective Orders; (4) Arraignments; (5) Criminal Cases where the defendant is in jail.

Juvenile Domestic Relations Court

  • All currently-scheduled cases on the civil status and civil mediation dockets, and civil contested matters on the docket are canceled through April 26. 
  • All criminal matters for incarcerated juveniles remain on the docket.
  • All foster care cases remain on the docket.
  • Arraignments for non-incarcerated adults/juveniles that are presently scheduled will be continued.
  • Protective orders remain on the docket

Clerk of the Circuit Court

  • Effective April 6, 2020, essential services will be by-appointment only from 10:00 a.m. - 3:00 p.m. daily. 
  • Information regarding requesting an appointment for essential services such as probate, marriage licenses, notary commissions and concealed handgun permits is available at loudoun.gov/clerk.
  • The historic records research room is closed.
  • Drop-off boxes for legal papers related to deed recordings, civil court cases, criminal court cases and other legal matters will be available in the hallway outside of the Clerk’s office from 8:00 a.m. - 4:00 p.m. each business day.
  • Public kiosk for criminal and civil digital records are closed, for case file information, visit the Virginia Court Case Information website.

Detention Centers

Adult Detention Center

The Loudoun Adult Detention Center has implemented measures to ensure the health and well-being of the facilities inmates, staff and visitors.

  • Loudoun County medical contractor has increased the observation and assessment of all incoming inmates entering the facility.
  • Onsite video visitation is canceled – Tablet video visitation continues for friends and loved ones. All inmates have access to these tablets.
  • All volunteer programs in the facility have been postponed to protect staff and inmates at the facility until further direction from the CDC.
  • Inmates will still have privilege to meet their attorney in the non-contact visitation booths.
  • All tours of the facility are canceled.

Juvenile Detention Center

  • All visitation is suspended until further notice.

Family Services

  • The Eastern Family Services Center (21641 Ridge Top Circle, Sterling) and the DFS Office located at the Shenandoah Building (102 Heritage Way, Leesburg) are closed for in-person visits until further notice. 
  • Staff will be available by phone or appointment only, Monday-Friday, 8:30 a.m. – 5:00 p.m. For assistance, call Information and Referral at 703-777-0420.
  • To apply for public assistance, such as Medicaid, SNAP, TANF, LTC, Childcare Subsidy, visit commonhelp.virginia.gov or call 1-855-635-4370.
  • For questions about your public assistance case, contact your Public Assistance Eligibility Worker. Documents can be emailed.
  • For help finding childcare, visit vachildcare.com/, call 1-866-KIDS-TLC, or email.
  • To apply for unemployment benefits, visit vec.virginia.gov or call 1-866-832-2363.

Elections and Voter Registration

  • Appointments are required for any business other than absentee voting or voter registration until further notice. Call 703-777-0380 or email
  • For in-person absentee voting at the Office of Elections and Voter Registration, 750 Miller Drive SE, Suite C in Leesburg, only curbside absentee voting will be offered. Signs will direct voters to contact election officials upon arrival.
  • For in-person voter registration, applications will be available in the lobby and can be completed on-site and dropped off. Voters will not be permitted into the office.
  • More information on absentee and in-person voting.

Government Center

  • In-person services on floors 2-5 will be discontinued, except by appointment only. Essential services will continue to be provided with modified conditions on the first floor of the Government Center.
  • The first floor customer service counters for the Commissioner of the Revenue and Office of the Treasurer remain open with social distancing measures in place.
  • Get more information about the service changes.

Health Department 

  • The Leesburg Clinic (102 Heritage Way, Leesburg, VA 20176) is not accepting walk-ins until further notice. Call 703-777-0236 to make an appointment.
  • Tuberculosis (TB) testing is not being provided at the Leesburg Clinic (102 Heritage Way, Leesburg, VA 20176) or the Ashburn Clinic (45201 Research Place, Ashburn) until further notice.
  • The department’s lobby areas at the Government Center (1 Harrison Street, Leesburg) are closed to the public until further notice.
    • A designated drop-off area for documents is located in the first floor lobby of the Government Center.  

Juvenile Court Service Unit

  • The Ashburn location (45201 Research Place) is closed until further notice.
  • The Leesburg location (18 East Market St.) remains open.
  • For questions, call 703-777-0303.

Loudoun County Public Library 

Mapping and Geographic Information

  • The office lobby at 1 Harrison Street, Leesburg is closed to the public until further notice.
  • Services will be provided during the Office’s normal operating hours, Monday - Friday, 8:00 a.m. - 4:30 p.m. Call 703-771-5778 or email with questions or requests.
  • Address applications and checklists can be downloaded at loudoun.gov/omagi and submitted electronically or mailed to:

Loudoun County Office of Mapping & Geographic Information
Attn: Address Coordinator
PO Box 7000
Leesburg, VA 20177

Mental Health, Substance Abuse and Developmental Services (MHSADS)

  • Same Day Access is now being offered via tele-health. Call 703-771-5155 Monday-Friday, from 9:00 AM to 2:00 PM, to begin the process.
  • Behavioral Health Outpatient is contacting individuals to address appointments.
  • MHSADS clinics at Shenandoah Office Building (102 Heritage Way, Leesburg) and at the Eastern Loudoun Service Center (21641 Ridge Top Circle, Suite 210, Sterling) will shorten operational hours to 8:30 am to 5:00 pm Monday through Friday until further notice.
  • If you are experiencing a behavioral health crisis, Emergency Services are available 24 hours daily, seven days per week at 703-777-0320.
  • For general information questions, email [email protected] or call 703-771-5155.

Parks, Recreation and Community Services (PRCS)

Planning and Zoning

  • Walk-in service is suspended until further notice.
  • The Customer Service Center will be available by phone 703-777-0246 (option 5), LEx, or email, 8:30 a.m. - 5:00 pm, Monday through Friday.
  • Designated drop-off and pick-up areas are located on the first floor of the Government Center for:
    • Plans and application submissions
    • Deliveries from FedEx, UPS, and couriers
    • Referrals from Building and Development
    • Learn more on the process.
  • Potential delays in legislative land development application reviews may occur.
  • Electronic submissions of applications are encouraged.
  • In-person Pre-Application meetings will not be held, but will be held by conference call or online meeting.
  • For assistance, call 703-777-0246 or email.

Procurement

  • Walk-in service is suspended until further notice.
  • Bids and Proposals should be left in the designated drop-off area in the first floor Government Center. 
    • Last collection will be at 4:00 p.m. atomic time.
  • For assistance, call 703-777-0403 or email.

Sheriff’s Office

  • In-person services has been suspended for the LCSO Records Section (803 Sycolin Road, Leesburg). 
  • Most services remain available by phone at 703-777-0629 or by email
  • Residents can obtain copies of accident reports and offense report summaries through email.
  • Fingerprinting has been suspended at all locations.

Transit 

  • Commuter Bus Service to and from Washington DC, Rosslyn, Crystal City and the Pentagon is suspended until further notice.
  • Metro-Connection: Reduce or suspend service on all routes. 
  • Local Fixed-Route: Reduce or suspend service on some routes.
  • View details.

Transportation and Capital Infrastructure

  • The Department of Transportation and Capital Infrastructure offices (101 Blue Seal Drive, Leesburg) are closed to walk-in customers until further notice.
  • Members of the public may contact DTCI for an appointment by phone, 703-777-0396, or by email. 

Workforce Resource Center

  • The Workforce Resource Center is closed to in-person visits until further notice. This includes for all workshops and job events. 
  • Resume critiques, employment coaching sessions and eligibility determination for the WIOA program will be conducted via telephone/email. 
  • New virtual resources are now available at loudoun.gov/wrc, including a job readiness workshops, mock interviews, and much more.
  • For general information about the WRC, please call 703-777-0150.

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Contact us with Questions

  • Email the Health Department 
  • Call the information line:  703-737-8300
    • Monday-Friday, 9:00 a.m. to 9:00 p.m.
    • Saturday-Sunday, 9:00 a.m. to 5:00 p.m