County Government Retirees

Welcome to the Loudoun County Retiree Information Center, where you can obtain information about your benefits, wellness and related issues.

Plan Year 2020 Resources

Cigna Virtual Medical Care Services

Through the retiree medical plan with Cigna, access to Cigna’s Virtual Care services is available via phone or video 24/7/365 days of the year including holidays and weekends.

  • Use when you also need to limit exposure to the public and for reserving emergency rooms for true emergencies.
  • Use in place of seeing a physician in-person for minor medical conditions and costs less than emergency room or urgent care visits.
  • All virtual care visits are with board-certified physicians.
  • You can have a prescription sent directly to your local pharmacy, if appropriate, as well handle short-term refills of existing prescriptions.

Register for Cigna’s Virtual Care Networks (Amwell and MDLive)

  1. Register directly online:
  2. Access either site through myCigna app on your mobile device. 
    • Go to myCigna app, select on Find Care, select  Cigna Telehealth Connection. 
    • Choose from MDLive or American Well (Amwell).
    • View instructions (PDF)
  3. Register through
    • Log in to
    • Select the Cigna Telehealth Connection; Select either Amwell or MDLive

Information needed to register

  • The retiree or covered dependent must provide their name, gender, date of birth, email and Cigna ID# to register and create an account. 
  • Medical history including drug allergies and a form of payment (such as a credit card). For individuals enrolled in the OAP or POS plans, an office visit copay will be charged at time of visit.
  • For individuals enrolled in the HRA plan, the discounted cost of the visit will be applied to the deductible until satisfied.


An Ounce of Prevention

Care When You Need It

Contact Information

Please contact the Loudoun County Benefits Office through email or by calling the Benefits Help Line: 703-777-0517.

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